Refund policy
Return & Refund Policy
At Exquisite 24 Apparel, all products are made upon order and are unique. Due to the personalized nature of our products, we do not support returns or exchanges if you order the wrong size, color, or simply change your mind.
Refund & Reprint Policy for Damages and Defects
- If your product arrives damaged or defective, you can request a free reprint or refund within 7 days of receipt (14 days if you live in the European Union).
- To qualify for a refund or reprint, you must send a clear photo of the damaged or defective item to orders@exquisite24apparel.com.
- Once we verify the issue based on the proof provided, we will approve a refund or a free reprint at no cost to you.
- No return shipment is necessary for damaged or defective items, provided the proof is submitted and approved.
Exceptions / Non-Refundable Items
- Gift cards
Print Quality and Customer Errors
- For DTG (direct-to-garment) products, note a 0.5" tolerance in print placement; minor variations are normal.
- We are not responsible for products ordered incorrectly (wrong size, color) or for change of mind. Please review your order carefully before purchase.
Refund Process
- After receiving your photo proof of damage or defect, we will verify the issue.
- If eligible, we will issue a refund to your original payment method or provide a free reprint.
- Refunds are processed within 10 business days of approval, but bank processing times may vary.
- If more than 15 business days have passed since approval and you haven't received your refund, contact us at orders@exquisite24apparel.com.
Need Assistance?
For any questions regarding returns or refunds, please contact us at info@exquisite24apparel.com.