Shipping policy

Shipping Policy

Welcome to Exquisite 24 Apparel. Because all of our products are custom-printed upon order, please review our shipping guidelines below.

1. Production & Processing Times
All items are made to order. Please allow 2–7 business days for production before your order is dispatched. Production times may vary slightly during peak holiday seasons.

2. Shipping Rates & Delivery
Shipping costs are calculated and displayed at checkout based on your delivery address and item selection. Transit times depend on your location and the shipping method selected at checkout.

Note: If your order contains multiple items, they may be fulfilled by different print partners and arrive in separate packages at no extra cost to you.*

3. Order Tracking
As soon as your items are printed and handed off to the carrier, we will email you a tracking link so you can follow your package's journey in real time. Please allow up to 48 hours for carrier status updates to reflect.

4. International Orders (Customs & Duties)
International shipments may be subject to import taxes, duties, and customs fees levied by your country's customs authority. These fees are not included in your shipping cost at checkout and are the sole responsibility of the buyer. We fulfill orders through worldwide print partners, but cannot predict or control local customs charges. If a package is refused due to unpaid duties, we cannot issue a refund for shipping fees.

5. Address Errors & Failed Deliveries
Please ensure your shipping address is accurate before placing your order. 
* If a package is returned to our print partner due to an incorrect address provided by the customer, the customer will be responsible for the cost of re-shipping the item.
* We are not responsible for orders shipped to an incorrect address provided during checkout.

6. Lost, Stolen, or Delayed Packages
Exquisite 24 Apparel is not liable for delays caused by postal carriers, weather disruptions, or customs clearance processes. If your tracking status displays "Delivered" but you have not received your package, please verify with household members or your local carrier prior to contacting support.

7. Contact Us
For any shipping questions or tracking inquiries, please reach out to us at info@exquisite24apparel.com.